Frequently Asked Questions
Q1: How can I obtain your product catalogue?
A: Simply send an enquiry to us. Our sales team will respond within 12 hours and provide the complete product catalogue.
Q2: Can I request a sample to check the quality?
A: Yes, we welcome sample orders so you can verify the high quality of our products before placing a mass order.
Q3: What is the guarantee for your products?
A: All of our products come with a 12-month free guarantee to ensure your peace of mind regarding after-sales support.
Q4: What is the typical delivery time?
A: Generally, delivery takes between 3 to 30 days after receiving advance payment, depending on the items and quantity ordered.
Q5: Are all goods tested before delivery?
A: Yes, we perform 100% quality testing on all products before they are dispatched.
Q6: How do you maintain long-term business relationships?
A: We maintain competitive pricing and high quality standards, while treating every customer with respect to ensure mutual benefit.